****** - Verified Buyer
4.5
UPDATE-03/04/20-Xprite customer service emailed me again and offered to fix whatever the issue is, regardless of what I think about production of this particular product, Xprite's customer service and dedication to keeping their customers happiness is out of the park. After talking to them via email, they went over and beyond making sure that I got new parts that work and as a result I ended up with a complete and brand new kit. Everything they sent me was in perfect condition and works exactly as it should. The installation is simple, especially the turn signals. The side/fender marker lights take a little more effort, do not be discouraged and pay attention to what you are doing. When it comes to sliding them in and out of the little pocket they go in to, it will help if you remove the plug from the fixture, just twist it counter clockwise and gently pull it out, not the wires, just the plug so it hangs. It will help if you feed the plug between the fender and through the hole first and slide the light fixture in right behind it. It's a tight fit but the fender is made of plastic and is pliable, you can pull on it pretty hard before it reaches its breaking point, make sure the locking tab doesn't bend over on the way in because it needs to slide just past the hole into it's own slot. The instructions are decent but take a real good look at what has to happen before doing it. If you have the side marker in but it's not getting down into the pocket that it goes in to, then more than likely that little locking tab has bent over and you will have to back it out a little, reach in with one set of fingers and bend it back while the other hand pulls really hard at separating the fender from the pocket fixture that the light fixture goes in to.This comment, obviously, is not for the mechanically inclined. This is for the person that is not. Last but not least, Xprite will help you with whatever you need. Like I've said, they will go over and beyond what it takes to make things right with you, that alone is worth every penny that you spend on these. THANKS XPRITE, YOU GUYS ARE GREAT!!!! I will submit photos soon....UPDATE!! 02/14/20-Once again.. One of them have died and no longer works, it does not flash or act as a running light. The replacements that they sent to me worked when I first got them although the led light board was not attached inside the cup. When you look through the access hole you could see that whomever assembled it did not bother to glue the reflector or the led board with the resistor to the housing before they glued the lens to the outside, This tells me that their slave labor is getting paid for however many they assemble because all they did was throw it in the box and count it as complete. This company needs QA, that stands for "Quality Assurance" A QA officer will go to the manufacturer and verify that there is a certain quality of standard behind their product. Until this happens they will never produce a quality product and I will stand by this, I am out a good chunk of money and my Rubicon is not legal to operate on US soil using this product. You can send me another left turn signal that works but that doesn't mean they produce quality stuff. What I want is my money back, this is the worst experience I've had on Amazon!!!!!UPDATE!! Their customer service is excellent, they replaced the defective parts with parts that work. They look good and work good. I will leave my previous review so you can see what happened and that they are paying attention and doing everything they can to remedy it. They mailed working parts to me immediately. I would buy them againI read a bunch of reviews and oh how they made new ones and they work perfectly...yeah, for one day, no not even 24 hours. I installed them, easily I'll give them that but less than 24 hours later the right side marker? dead, The turn signals are intermittent so it's a crapshot whether anyone in front of me will know if I'm turning or not how important is that with my 14 month old son in the back? I am only running LED headlight and they are excellent, LED in the cab gives the rubi light likes it's never known I need some answers. More often than not, they don't work. the only one that does is the left side marker. HelpWhy is it that someone in Oct of 2016 gets an updated set that now work perfectly and now myself in the year 2020 is getting a set that doesnt work, that is doing what the person in 2016 experienced.
